From day one to year one and well beyond
From day one to year one and well beyond, our customer success team is always by your side, ensuring that your AMCS Group experience exceeds your greatest expectations.
The Customer Success Team is more than a function within our organisation; it is a core value and philosophy that is ingrained within AMCS Group to be completely customer-centric. Our customer success teams provide top-tier service and increased efficiencies across your organisation by providing proactive and consistent value, as well as maintain and improving satisfaction and the overall experience of our customers.
Our customer success managers are the customers advocate, ensuring complete product utilisation and solution value throughout your organisation by developing a comprehensive understanding of your organisation. They provide regular check-in’s, quarterly business reviews, collaboration to establish concrete success measures, reviews of necessary product enhancements and proactive outreach regarding product roadmaps and future enhancements that may significantly enhance your experience with our suite of product solutions.
The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. From day one, our team invests the time to learn about your business to ensure a frictionless, worry-free experience.