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Web Portal & Ditigal Engagement

Digitise your business and make it future proof

Customer behaviour is changing rapidly. With an increasing need for mobility and on-demand services. What’s needed is a series of integrated solutions that help operators digitise their processes.

 

AMCS Webportal, web-based extension of the core planning system for various user groups

AMCS Web Portal is a web-based extension of AMCS’s planning systems. It is directly linked to the planning system and consequently data are seamlessly exchanged between the planning systems and AMCS Web Portal. The module adds great value to the planning system by extending the use to internal and external stakeholders other than the people operating the actual planning system.

Therefore, it facilitates fast interaction between different parts of the company and external business partners ensuring an agile operation and integrated business processes. Thereby, AMCS Web Portal is able to serve multiple purposes such as:

  • Internal portal: Registration of depot lifting, driver access to routes & reporting, monitoring of progress, preparation of data for billing, validation of collected data, etc.
  • Haulier portal: Haulier management, resource rostering, self-billing, performance reports, etc.
  • Customer portal: Order taking/generation, time-slotting of orders, information about ETAs and service levels, access to invoices, reporting, etc.
Furthermore, the system has a service-oriented architecture and can provide services to external systems. This means that AMCS Web Portal functionality can be activated on request from external systems. The system has an advanced facility for user and user group management which can restrict access to parts of the portal. Moreover, it can integrate with Microsoft Active Directory for management of the users and user groups. Alternatively, these can be set up directly in AMCS Web Portal. 

Digital engagement platform

Next to our wepportal functionality, we offer, within our digital engagement platform, three more modules; Partner Engagement, EDI & eBilling and Customer Self-Service. By introducing these modules, we support new and emerging digital channels. Driving the resource industry forward into a new era of customer convenience and operator efficiency.

Digitise your business. Now! Read more by clicking on the 3 modules below.

Partner Engagement

Partner Engagement Real-time exchange of information with the supply chain.

Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.

 

Integrated into a fully comprehensive solution, the cloud-based Partner Engagement module is future proof. The solution automates each stage of the partner lifecycle from initial sourcing to managing jobs and invoicing.

 

Throughout the subcontracting lifecycle the platform also works to ensure that your panel of subcontractors are compliant with your standards. Alongside this, tools are also included to assist you in planning your subcontracting activity and ensuring that your customer service levels are being met.

Read more about Partner Platform

EDI & eBilling

EDI & eBilling Quick and easy exchange of invoice data with third parties

The AMCS EDI component automates how you both send and receive invoices. Utilising a range of EDI standards such as X12 and EDIFACT, the EDI component allows quick and easy exchange of invoice data with third parties.

 

The EDI & e-Billing module removes the need to process paper invoices from suppliers and to send paper/email invoices to customers. Where the EDI system replaces paper processes, technology of this type has been shown to deliver cost savings of up to 80%.

 

Once configured to connect to your enterprise software, it supports transferring invoices by direct insertion/extraction, file transfer over FTP or upload, AS2, manual entry and email.

Sending Customer Invoices

Receiving Supplier Invoices 

 

 

 

Read more about EDI and eBilling

Customer Self-Service

Customer Self-Service Take the pressure off your customer service department

Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

 

Build trust with customers by offering responsive and personalised support on their preferred channels. With 24/7 support and easy access to the answers they need. Wherever they are, we create great customer engagement.

 

The system allows operators to configure automated responses to common queries received from customers such as balance enquiries, calendar enquiries and repeat orders. The system itself uses a range of plug-ins that allow interaction through 3rd party platforms such as Facebook Messenger and Amazon Alexa. It also includes support for hardware devices such as fill-sensors and buttons attached to the end-customer account.

Read more about Customer Self Service

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